Support
Contact support
One mailbox, read by the people who build Kling 4.0. Pick the closest topic below — it tells you what to include so we can answer with a fix instead of a follow-up question.
Most messages are answered within two business days. Billing and refund requests are handled first.
What are you writing about?
Use the button on a card to open your mail app with the subject already filled in.
Billing, plans and refunds
Charges you do not recognise, a plan that did not activate, credits missing after a payment, or a refund request.
Include: The email address on the account, the order or payment reference, and the date of the charge.
Write to usA generation failed or went wrong
A task stuck in progress, a clip that never arrived, credits deducted for a failed run, or output that does not match what you asked for.
Include: The model, the prompt, the settings you used, and roughly when you submitted it. A link to the task or the clip is even better.
Write to usAccount and sign-in
Cannot sign in, password reset never arrived, or you want your account and its data deleted.
Include: The email address you sign in with, and the sign-in method you use.
Write to us